Senior Customer Success Manager (Remote from Nigeria) | Jobgether

Job Title: Senior Customer Success Manager

Location: Remote

Company Name:  Jobgether 

Job Type: Full Time


Role Overview

We are seeking a strategic and high-impact Senior Customer Success Manager to take ownership of enterprise customer relationships across a portfolio of high-value accounts.

In this role, you will serve as a trusted advisor, guiding clients through onboarding, adoption, optimization, and expansion—delivering measurable business value while driving long-term retention and revenue growth.

You will collaborate cross-functionally with Sales, Product, Enablement, and Support teams to align customer objectives with innovative solutions. This position offers significant autonomy, executive visibility, and the opportunity to directly influence both customer outcomes and company performance.

If you thrive in fast-paced environments and enjoy solving complex, multi-stakeholder challenges, this role offers meaningful impact and career growth.

Key Accountabilities

  • Lead onboarding, enablement, and adoption initiatives in partnership with Sales and Implementation teams

  • Build and maintain executive-level relationships, serving as a strategic advisor

  • Develop deep technical expertise across integrations, APIs, and advanced use cases

  • Conduct recurring customer touchpoints and Quarterly Business Reviews (QBRs)

  • Identify and execute upsell and expansion opportunities aligned to customer objectives

  • Manage commercial negotiations and contract discussions alongside Legal and Finance

  • Translate customer feedback into actionable product insights and roadmap priorities

  • Deliver advanced reporting, workflow customization, and Salesforce optimizations

  • Monitor account health, mitigate churn risk, and proactively resolve issues

  • Maintain accurate CRM documentation and ensure operational excellence

  • Contribute to continuous improvement within the Customer Success function

Requirements

  • 5+ years of Senior Customer Success experience in B2B SaaS environments

  • Experience in healthcare and Salesforce ecosystems strongly preferred

  • Proven success managing enterprise portfolios exceeding $3M+ ARR

  • Demonstrated pipeline development and deal-closing capabilities

  • Strong executive communication, negotiation, and presentation skills

  • Ability to navigate complex, multi-stakeholder client environments

  • Hands-on experience with Salesforce CRM, reporting, automation, Flow, and Process Builder

  • Ability to translate technical concepts into clear business value

  • Strong analytical thinking, organization, and ownership mindset

Benefits

  • Competitive base salary + performance incentives

  • Remote-first work flexibility

  • Comprehensive health, dental, and vision coverage

  • Unlimited paid time off

  • Equity participation in a high-growth company

  • Latest Apple equipment provided

  • Continuous learning and professional development support

If you are a strategic, growth-oriented Customer Success leader ready to influence enterprise relationships and business performance, we encourage you to apply.


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