Conversational AI Analyst - Remote | Global Fidelis | $1,200 /month

Job Title: Conversational AI Analyst

Location: Remote

Company: Global Fidelis

Job Type: Full Time

Salary: $1,200 /month


Role Overview

A company is hiring a Conversational AI Analyst to manage and improve chatbot and virtual assistant performance.

This role is perfect for someone who enjoys analyzing data, improving user experience, and working with AI systems.


What You’ll Be Doing

Monitor & Improve Performance

  • Track metrics like resolution rate, CSAT, and escalations
  • Review chatbot conversations to identify issues and improvements

Optimize Chatbot Experience

  • Update chatbot flows, responses, and routing
  • Improve accuracy and user experience

Test & Analyze

  • Run A/B tests and experiments
  • Measure performance and recommend improvements

Ensure Quality

  • Perform regular quality checks on chatbot responses
  • Maintain consistency in tone and messaging

Collaborate & Report

  • Work with product and engineering teams
  • Share insights and recommendations with stakeholders

Requirements

Must-Have:

  • Experience in customer service, operations, or analytics
  • Familiarity with chat systems, messaging tools, or IVR
  • Basic knowledge of chatbots or conversational AI
  • Ability to analyze data and spot trends
  • Strong writing and communication skills
  • High attention to detail

Nice to Have:

  • Experience with chatbot tools or AI platforms
  • Knowledge of AI/LLMs (like ChatGPT-style systems)
  • Understanding of A/B testing and analytics concepts
  • Experience with tools like Zendesk, Genesys, etc.
  • Multilingual skills (Spanish, French, German, etc.)

Why This Role is Valuable

  • Work in the fast-growing AI industry 🤖
  • Fully remote opportunity 🌍
  • Combine data, tech, and customer experience
  • Great entry into AI/tech roles without heavy coding

Resume must be in English:

80% English proficient

1,200 usd monthly

Job Type: Full-time

Education:

  • Bachelor's (Required)

Experience:

  • NLU platforms, or bot building tools: 1 year (Required)
  • funnels, cohorts, A/B testing, confidence intervals : 1 year (Required)
  • working with large language models (LLMs, Gen AI): 1 year (Required)
  • Exposure to tools such as Cognigy, Sierra.AI or similar: 1 year (Required)
  • Zendesk, Genesys, NICE: 1 year (Required)
  • multi-language support or global customer bases: 1 year (Required)

Language:

  • English proficient + Spanish or German or French (Required)

Work Location: Remote


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